UX Copywriter & AI Conversation Designer

Shape exceptional digital product experiences with words, exploring AI-driven content. Craft microcopy, conversation flows, and content frameworks that guide, reassure, and delight users. Responsibilities include UX Writing & Microcopy (writing clear, concise, human-centred copy for product interfaces, maintaining brand voice, turning complex ideas into user-friendly language), Content Strategy (developing content guidelines, tone-of-voice standards, editorial frameworks, collaborating with cross-functional teams, using data for content decisions), AI Prompt Engineering (writing, testing, and refining prompts for AI-powered features, mapping and optimising conversational flows, exploring generative AI capabilities), and Research & Iteration (conducting content audits, usability reviews, and refining copy based on feedback).

3+ years in UX writing, content design, or conversation design for digital products. Formal degree in English, Linguistics, Journalism, or Communications, or a minimum 3-year writing qualification (Honours or Master’s degree a strong plus). Native or near-native English with exceptional editing and storytelling skills. Understanding of design principles, accessibility standards, and how copy impacts usability. Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini) and a knack for shaping prompts. Comfortable working closely with designers, engineers, and product managers in agile environments. Familiarity with Figma or similar design tools. Bonus points for experience optimising conversational AI for tone, accuracy, and inclusivity; knowledge of SEO and content performance tracking; and familiarity with localisation.