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Customer Support Analyst

Liyema Consulting Group OEM Client

Waterfall
Customer Support
Contract
30000
Posted
December 17, 2025
Target Fill Date
January 02, 2026
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Job Description

Request freight quote from freight forwarder

Completing clearing instruction

Completing SADC documents

Truck booking with freight forwarder

Load sheet submitting to operations team

Export documents ( Clearing instruction and export invoice) shared with freight forwarder

Monitor tracking and sharing updates with export customers

Booking delivery times on customer portals

Reviewing ASNs and clearing instructions for import shipments

Claims for export customers

Updating container schedules

Airfreight requests with weights and dimensions

Manage bookings and collections with freight forwarders.

Update shipping visibility tool, shipping details, container details, ETD and ETA

Work on shipped on bord details received from Freight Forwarder, update import schedule

Ensure that Freight Forwarder clears as per clearing instruction and issue and update import schedule.

Use Freight forwarder arrival notice, ensure 3PL is in copy and that the container is collected as per the free days at the port.

Work with 3PL to deliver container as per date issued by operations

Adding new suppliers and amendments needed to be done for current suppliers

Creating and receipting POs for transportation suppliers

Invoice reconciliation

Requirements

Request freight quote from freight forwarder

Completing clearing instruction

Completing SADC documents

Truck booking with freight forwarder

Load sheet submitting to operations team

Export documents ( Clearing instruction and export invoice) shared with freight forwarder

Monitor tracking and sharing updates with export customers

Booking delivery times on customer portals

Reviewing ASNs and clearing instructions for import shipments

Claims for export customers

Updating container schedules

Airfreight requests with weights and dimensions

Manage bookings and collections with freight forwarders.

Update shipping visibility tool, shipping details, container details, ETD and ETA

Work on shipped on bord details received from Freight Forwarder, update import schedule

Ensure that Freight Forwarder clears as per clearing instruction and issue and update import schedule.

Use Freight forwarder arrival notice, ensure 3PL is in copy and that the container is collected as per the free days at the port.

Work with 3PL to deliver container as per date issued by operations

Adding new suppliers and amendments needed to be done for current suppliers

Creating and receipting POs for transportation suppliers

Invoice reconciliation
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About Liyema Consulting Group OEM Client

Join a dynamic organization that values innovation, growth, and professional development. We offer competitive compensation packages and comprehensive benefits.

  • Competitive salary
  • Professional development
  • Team environment
  • Growth opportunities

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